Filing a fire damage insurance claim

What should you do when you have discovered a fire?

Call the fire emergency services immediately! The sooner a fire is extinguished the less damage your home will suffer.

Next contact the National Home Repairs’ friendly Claims Team on 0844 906 0060, and we will arrange for one of our qualified loss assessors to visit the property as soon as possible. We will assess the full extent of the fire damage and provide you with advice on how you can prevent additional smoke damage to your property.

Then call your insurance company to file your fire damage insurance claim, so that repair work can begin at your property.

National Home Repairs will submit a preliminary report to your insurance company straight away. Our team of experts will then meet with your insurance company’s appointed representative (usually a loss adjuster who is appointed to look after the insurance company’s interests) to agree on the levels of fire damage restoration to be completed.

National Home Repairs will manage your project so that works are carried out as quickly as possible, reducing the stress of home repair whilst keeping you informed of progress every step of the way.

Take photographs!

Take as many photographs of the fire damage as you possibly can; it is really important to document the full extent of the damages that have been caused for your insurance claim.

Next steps after you have suffered fire damage

  • Immediately call the fire emergency services to reduce fire damage and make sure your property is safe to enter
  • Contact National Home Repairs so we can help reduce any further damage
  • Call your insurance company and file a fire damage insurance claim
  • Take lots of photographs of the fire damage
  • National Home Repairs will send out a qualified loss assessor to your property
  • National Home Repairs will submit a preliminary report to insurance company
  • National Home Repairs will agree with the appointed loss adjustor on works to be completed
  • National Home Repairs project manage restoration works
  • Your home will be restored back to its pre-incident condition with as little hassle as possible
Filing a fire damage insurance claim using National Home Repairs

What can cause fire damage?

  • Accidental fires
  • Arson attacks
  • BBQ fires
  • Chimney fires
  • Chip pan fires
  • Cigarette fires
  • Commercial property fires
  • Electrical fires
  • Fire places
  • Flat fires
  • House fire

Case Studies

View more Case Studies

Burst Water Tank
A burst 50 gallon water tank caused mains water to run through a 2 bedroom house undetected for 2 days.

Fire at Estate Agents
A fire caused by a faulty electrical socket in a kitchenette caused extensive smoke damage.

Water Damaged Property
Letting Agents in Hertford asked us to visit one of their landlords property which had been affected by water damage.

Bathroom Water Leak
We had a call from a distressed shop owner who had water coming through her ceiling when she opened up on a Saturday morning.


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