My husband and I would like to extend our thanks to you, for your help and assistance in dealing with our recent flood. From the moment we called you we received nothing but good service and support from yourselves. Your prompt response, within the hour was most welcome as my husband and I were very concerned and upset, worrying about the after-effect that the flood would have on our oak flooring and kitchen. As soon as you arrived you reassured us and set up your dehumidifiers immediately so that the oak flooring would start to dry out as quickly as possible. The dehumidifiers had to remain on for a long three weeks; during this time you regularly checked the dampness of the flooring and kept us informed of the progress of the dehumidification. In addition to your help thus far, you also organised the replacement of the oak flooring, which was a great help. Well five weeks later our new flooring has been laid and we're all back to normal. We just wanted to let you know how grateful we are and many thanks for all your help and assistance. We will definitely recommend you to friends and family.
I just wanted to write and praise Martyn of National Home Repairs for his handling of my claim. Unfortunately he had to deal with me at the very end of a long line of miscommunications with my tenants, letting agents, and solicitors. To say my patience had been strained is an understatement, so it was such a pleasure to deal with him. I have found Martyn to be professional, always courteous, and never failing in his helpfulness. Living in Australia and having to handle my property half way round the world plus the time difference was always going to be problematic, but once Martyn got involved I felt like I was in safe hands again. Martyn took ownership of the situation and kept me informed every step of the way. He went above and beyond what was expected of him and I can't recommend him highly enough. We should all take a leaf out of Martyn's book for excellence in customer service. So, thank you for having Martyn in your team and for assigning him to my claim.
I had cause to use National Home Repairs following a leaking roof that caused damage to both bedroom ceilings. Right from the start National Home Repairs took charge of everything including liaising with the insurance company on my behalf. All of the works were carried out swiftly and professionally and to a very high standard. I have no hesitation in recommending this company to others who may find themselves in the 'mine field' of having to find a decent company that they can trust totally.
Having suffered a very large water damage claim in our house in late December National Home Repairs were first on the scene to help us through the claim, cleaned up the mess, electrician called to make the electrics safe and drying equipment was installed, the team arrived at 8pm and worked late and just got on with the job, they reassured us and were very sympathetic in this most distressing time.
When the floods happened in Cumbria we were taken totally by surprise and the whole of our downstairs carpets and furniture was ruined. Or so we thought until National Home Repairs had got down to business! Great job, lads. You restored my will to live!
Firstly I would like to thank you and your technicians for your quick response to the flooding of our home. I was most impressed at the efficient manner you dealt with the immediate problems. It was particularly impressive to see the hard work you all put in physically cleaning up. Having mentioned your excellent work to some of my neighbours (whose Insurance Brokers where not so quick off the mark) I know some are using your services. I am so pleased you have been able to help others in even more difficult situations than ourselves. I cannot thank you enough for your support and should you ever require a reference do not hesitate to use my name. Kind regards
CU Woodbridge, Suffolk