Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

National Home Repairs respects user privacy and is committed to protect any personal information that users may submit through our website. The following information is designed to help users of the website understand what information we gather from the website and how this information is handled. Please also read our privacy policy. By accessing, browsing and/or using our website, users acknowledge, without limitation or qualification, that they have read, understood and agreed to be subject to the terms and conditions of this policy, and therefore consent to our use of cookies in accordance with these terms.


In general, users can visit our website without telling us who they are and without revealing any personal information. Our website uses cookies to ensure the best user experience. Cookies are small text files that are placed on the users device to track usage patterns and record preferences. Our cookies do not contain information that can identify persons.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.

You can, at any time whilst viewing our website, block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, please be aware that blocking cookies may affect your ability to use the website. In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.

We also use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies.

The information generated relating to our website is used to create reports about the use of our website.

Our analytics service provider’s privacy policy is available at:

Users can control and/or delete cookies, as they wish – for details see Blocking or deleting all cookies will have a negative impact on the stability of many websites. If users choose to block our cookies, they will not be able to use all the features on our website.

This policy may be updated from time to time, e.g. due to modifications of relevant legislation or changes to AirHelp’s corporate structure. We encourage users to periodically review this page for the latest information on our cookie policy.

Analytical / performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Types of cookies

We use the following cookies on this website:

Cookie Name Purpose Duration Used by as part of our twitter feed on our website. Thes cookies are part of the standard twitter widget injection provided by Twitter direct. Range from days to years
_ga Used by to distinguish unique users by assigning a randomly generated number as a client identifier. 2 years
_gid Used by to store Session ID and to group the entire session’s activity together for each user 24 hours
__atuvs Used by as part of providing social links on the site. This cookie allows for the sue of social sharing buttons on the site in various places 30min
__atssc / __atuvc Used by to provide our corporate Twitter feed. This cookie allows a user to join our twitter group and tweet our posts. 2 Years

Case Studies

View more Case Studies

Burst Water Tank
A burst 50 gallon water tank caused mains water to run through a 2 bedroom house undetected for 2 days.

Fire at Estate Agents
A fire caused by a faulty electrical socket in a kitchenette caused extensive smoke damage.

Water Damaged Property
Letting Agents in Hertford asked us to visit one of their landlords property which had been affected by water damage.

Bathroom Water Leak
We had a call from a distressed shop owner who had water coming through her ceiling when she opened up on a Saturday morning.


View more testimonials

My husband and I would like to extend our thanks to you, for your help and ...

Happy policyholder

I just wanted to write and praise Martyn of National Home Repairs for his handling of ...

Lily Newton

Having suffered a very large water damage claim in our house in late December National Home ...

Steve Stubbs